Shipping
We SHIP FAST! AACStore.com offers Same Day Shipping on most in-stock items ordered Monday - Friday by 10:00 AM Central (excluding national holidays). We ship 5 days per week. All orders placed after 10:00 AM Friday ship the following Monday. (excluding holidays).
Some exclusions apply: Orders with a shipping address different from the billing address go through a manual verification process. This could result in a delay in shipping.
APO Addresses: We must ship via USPS to all APO and PO Box addresses. Shipping costs are based on package weight and are very economical.
Tax Policy: We are required by law to collect and remit sales tax for Alabama and California residents.
Back ordered Items: On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be back ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. We will ship the in-stock items on your order right away and ship the back ordered item(s) as soon as they become available at no extra cost to you.
Order Status & Tracking: When your order is shipped you will receive an email with your tracking number. If you did not receive an email and wish to get a status please contact us via phone or e-mail.
NOTE: We do not refund shipping for late deliveries.
Damaged & Incorrect Items: If your item arrives damaged or is incorrect, please notify us within 7 days via e-mail or telephone so we can resolve any problems to your satisfaction.
Returns: You may return unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. We submit refunds very quickly for our customers, usually within 48 hours. Once we submit the refund it will take 3-5 days for the funds to be processed by your bank. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Customer Delivery Address: In order to get shipments delivered timely and without incident, it is vital that customers verify their shipping address before submitting an order. In the event the customer sends us an incorrect or incomplete address and the order is returned to us, additional shipping fees will apply to reship.
US Shipments: We offer a variety of shipping options to fulfill our customers specific needs. These delivery dates are not guarantees they are only estimates. Since Covid, USPS has not been delivering international packages on time.
- First Class Mail: This is the most economical shipping method the United States Post Office offers. In order to qualify for this method the package must weigh under 13 oz. This delivery method usually arrives in 4-7 days. The cost for this method averages $3.50 to $5.50.
- Priority Mail: If a package weighs over 13 oz. this is the next best method of shipping and arrives in 2-3 days of shipment date. Unlike many companies that charge upwards of $25 for this method, we charge only what we pay and it is very reasonable at $6-$8 to most locations.
- Priority Express: This method arrives to most locations in 1 day. If you live in a remote area it could be 2 days.
- UPS: Effective March 26, 2020
UPS has suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for the following services:
UPS Next Day Air®
UPS Worldwide Express Plus®
UPS Next Day Air Saver®
UPS Worldwide Express®
UPS Next Day Air® Early
UPS Worldwide Express NA1®For more detailed information please visit UPS directly.
https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
International Shipping: We offer a variety of shipping options to fulfill our international customers specific needs. Not all methods are available to all countries. Delivery options for your country will be presented to you once you add items to your cart and select Estimate Shipping and Tax or once you go to Checkout.
These delivery dates are not guarantees they are only estimates. Since Covid, USPS has not been delivering international packages on time.
NOTE: Due to regulations in European Countries we require a minimum order of $188 USD. If you cannot place an order for at least that amount you can place the order in our Ebay Store where they collect and remit VAT with your order.
For reliable and fast delivery to international locations we highly recommend UPS as your delivery method.
- First Class Mail International: This is the most economical method for international shipments. This method can be selected for orders that weigh up to 4 lbs. This delivery method is not available to all countries. Most customers will receive their shipments within 3 weeks, however, to remote locations it can take up to 5 weeks. Many customers have received their orders as quickly as 10 days.
- Priority Mail International: If your order weighs over 4 lbs this is the next best method to select. This delivery method usually arrives within 6-10 days to most destinations. It can take longer to remote locations.
- Priority Express International: Usually arrives within 3-5 days. Limitations may apply for certain destinations. If this delivery method is available at your location you will see it in the list of delivery options.
- UPS: Effective March 26, 2020
UPS has suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for the following services:
UPS Next Day Air®
UPS Worldwide Express Plus®
UPS Next Day Air Saver®
UPS Worldwide Express®
UPS Next Day Air® Early
UPS Worldwide Express NA1®For more detailed information please visit UPS directly.
https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
UPS Worldwide Expedited®-These are only estimates and not all methods are guaranteed
Canada 2 Days
Middle East, Europe, Asia 3+ Days
Mexico, Latin America 3+ Days
UPS Worldwide Express®
Canada Next Day
Mexico, Latin America, Europe 2 Days
Middle East, Asia, Africa 3+ Days
UPS Worldwide Express Plus®
Canada Next Day
Mexico, Europe, Brazil 2 Days
Middle East, India, Asia 3+ Days
UPS Worldwide Express Saver®
Canada Next Day
Merxico, Latin America,, Europe 2 Days
Middle East, Europe, Asia 3+ Days
UPS Worldwide Saver®
Canada Next Day
Mexico, Latin America, Europe 2 Days
Middle East, Europe, Asia 3+ Days
Note: Please keep in mind all of these delivery times are estimates. Actual number of days may vary based on destination, and customs delays. Not all mail classes are available to all countries. You will be presented with carrier and delivery options for your specific country at checkout.
Problems with Delivery & Customs
Returned Orders: If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage and quarantine fees).
- Undeliverable address
- No one available to accept the delivery
- Order refused by the customer
- Refusal to pay customs fees
- Refused by Customs
If the cost to return the items exceed the cost of the products then we will instruct the agents to destroy the package and no refund will be available.
Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.
Customs: We are not responsible for import fees or taxes levied by your country of entry. It is the customer's responsibility for any duties, tariffs, customs charges or additional charges required by the country of entry. If you have questions regarding customs or duties charges and procedures in your country please contact your customs office.
Other Countries We Ship to: American Samoa, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belarus, Bermuda, Bulgaria, Cape Verde, Chad, Colombia, Cook Islands, Costa Rica, Croatia, Ecuador, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Hungary, Iceland, Jamaica, Jordan, Korea, Republic of, Luxembourg, Macao, Macedonia, the Former Yugoslav Republic of, Madagascar, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Morocco, New Caledonia, Oman, Panama, Papua New Guinea, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Senegal, Seychelles, Slovakia, Slovenia, Solomon Islands, Trinidad and Tobago, Turkey, United Arab Emirates, United States Minor Outlying Islands, Venezuela, Virgin Islands, British Virgin Islands, U.S., Wallis and Futuna
